Return Policy

Return policy?

We hope you love your ElloraBeaute products, however we understand that sometimes things don't work out. We accept returns on unopened or new items purchased from www.ElloraBeaute.com within 14 days of purchase.

If you have purchased a product from TikTok Shop or one of our authorized retail partners, please follow that retailer's return policy.

Please note, all gift cards and select merchandise purchased on ElloraBeaute.com are final sale.

How do I place a return?

To start a return, please email our Customer Care team at Support@ElloraBeaute.com with the following information:

• The email address used when you made your purchase
• Your order number
• The item(s) you would like to return and the reason for the return
• To return an item, click here (note that by clicking on the link you agree to have your personal information relating to the order shared with our third-party vendor, Loop, whose privacy policy is located here) and enter the email address that you used when you made your purchase along with your shipping zip code and click. Once you access the Return Portal, please choose which item you would like to return and select the reason for return.

Our team will review your request and reply with return instructions and a return shipping address. Please do not send any items back before receiving confirmation from our team, as unauthorized returns may not be accepted or refunded.

Note — international returns: If you are located outside the United States, please contact us at Support@ElloraBeaute.com before shipping your return. Return shipping costs and any applicable duties or taxes for international returns are the responsibility of the customer, unless the return is due to our error or a damaged or defective product.

How long does it take to process a return?

Please allow 5–8 business days for your refund to process once your items have been received by our team. All refunds will be issued to the original payment method.

Please note: original shipping fees will not be refunded.

What should I do if I receive the wrong product?

Please contact our Customer Care team at Support@ElloraBeaute.com and we'd be happy to exchange, refund, or help you order the correct product.

What should I do if I receive a damaged product?

Please contact our Customer Care team at Support@ElloraBeaute.com along with an image of the damaged item and your order number, so our team can review and resolve the issue for you as quickly as possible.

Can I return part of a set?

We are not able to partially refund or credit a single item from a set or kit. All kits, gift sets, and duos must be returned with all items included in order to receive a refund or credit.

Can I make an exchange?

We offer exchanges on select unopened or new items purchased from ElloraBeaute.com. To check if your item is eligible for an exchange, please email Support@ElloraBeaute.com with your order number and the item you would like to exchange. If your product is eligible, our team will help you exchange it for a similar item.

What if I purchased my item from another retailer?

If you purchased your item from one of our authorized retailers, please contact them directly for assistance. Our Customer Care team is unable to refund or replace any items sold through other authorized retailers.